Activate, suspend, cancel, or renew a contract

A service contract moves through several stages over its life. This article explains how to activate, suspend, resume, cancel, and renew a contract.

Activate a contract

A new contract starts as a Draft and does not bill until it is activated.

1. Open a contract that is Draft or Pending Approval.
2. Click Activate.

The contract becomes Active and is ready to generate invoices.

Suspend and resume

To temporarily pause an active contract, open it and click Suspend; the status changes to Suspended. To bring it back, open the suspended contract and click Resume to return it to Active.

Cancel a contract

1. Open the contract.
2. Click Cancel Contract.
3. Optionally enter a reason.

The contract status changes to Cancelled.

Renew a contract

To extend a contract, open it and click Renew. A new renewal contract is created and you are taken to its edit screen, where you can review the details and then activate it.

Tip: Each action depends on the current status – for example, only active contracts can be suspended, and only suspended contracts can be resumed.

Related: Generate an invoice from a contract.