Create a service contract

Create a service contract to set up a recurring agreement with a customer. Follow these steps.

Steps

1. Go to the Service Contracts list and click New Contract.
2. Under Contract Details, choose the Account, and optionally a Contact and an Account Manager.
3. Enter a Name for the contract and an optional description.
4. Set the Start Date, and optionally an End Date (which must be after the start date).
5. Under Billing Configuration, set the Billing Period (weekly, monthly, quarterly, semi-annual, or annual), the Billing Method (upfront or arrears), and the Payment Terms (Due on Receipt, Net 15, Net 30, Net 45, or Net 60).
6. Optionally set a Tax Rate and configure renewal settings: Auto-renew, the renewal period in months, and how many days of renewal notice to give.
7. Under Contract Items, add at least one line item. For each item, enter a Description, a Quantity Type (fixed, dynamic, or usage-based), a Quantity, a Unit, a Unit Price, and a Billing Frequency. You can also pick a product, set minimum/maximum quantities, and mark the item taxable.
8. Optionally add Terms and Internal Notes.
9. Save to create the contract.

The contract is created as a Draft and its totals are calculated for you. It will not bill until it is activated.

Tip: You must add at least one contract item before you can save.

Next: Activate, suspend, cancel, or renew a contract.