You can keep the conversation going on any of your support tickets by adding a reply. Replies are visible to our team and become part of the ticket history.
Open the ticket
- Select Tickets in the navigation bar.
- Select the ticket you want to open from the list.
On the ticket page you can see the Description, any Attachments, and the full thread of replies, along with details such as Status, Priority, Category, and who the ticket is Assigned To.
Add a reply
- Scroll to the reply box at the bottom of the ticket.
- Type your message in the editor. You can paste screenshots directly into it.
- Select the submit button to post your reply.
Your reply is added to the conversation right away and a confirmation message is shown.
Tip: If a ticket was already marked Resolved or Closed and you add a new reply, the ticket is automatically reopened so our team knows you still need help.
A note on internal notes
You will only ever see the public part of the conversation. Any internal notes our team keeps for their own use are never shown in the portal.