Replies are grouped into threads (conversations) so you can follow the full back-and-forth of an email exchange in one place.
View a conversation
Open a message to see the whole thread. Earlier and later replies in the same conversation are shown together in order.
Reply to a message
- Open the message or thread.
- Click Reply.
- Type your response and click Send.
Your reply is added to the same conversation, keeping the history intact.
Tip: because replies stay threaded, anyone on your team with access can open the conversation and get the full context without hunting through separate emails.