Support Tickets
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Support Tickets
Log time on a ticket
Log time on a ticket Track the time your team spends resolving a ticket. Open the ticket you worked on. Add a…
Support Tickets
Search and filter tickets
Search and filter tickets Find the tickets you need quickly using search and filters. Search Go to Tickets. Type in the Search…
Support Tickets
Assign a ticket and change its status
Assign a ticket and change its status Route tickets to the right person and keep their status up to date as you…
Support Tickets
Reply to a ticket and add notes
Reply to a ticket and add notes Communicate with the customer or keep private notes for your team, all from the ticket.…
Support Tickets
Create a ticket
Create a ticket Log a new customer request or issue as a support ticket. Go to Tickets and select New Ticket (also…
Support Tickets
Support Tickets Overview
Support Tickets Overview Support tickets let you capture, track, and resolve customer requests and issues in one place. Each ticket records who…